Shipping & Delivery
We ship domestically within Australia. Your orders will be dispatched and posted within 2 days. Rate is $9 on orders under $150. Free shipping on all orders $150 and over.
Standard shipping parcels are sent via Australia Post. Standard shipping takes 2-5 business days.
We currently do not ship internationally but hoping to if demand is there
Once a parcel has been delivered to your delivery address, we take no responsibility for any damage or theft that may occur. If you will not be present to accept delivery of your parcel or feel that your address is unsafe to leave a parcel unattended, we recommend sending your order to a work address. Where providing a work address, please always include the level (if a multi storey building) and the name of the company as Australia Post will return to sender if you do not make these details clear. We can redeliver parcels where address is incomplete, or has been incorrectly provided, this will incur delivery charge of $15 for standard registered post.
Please note that the delivery times specified are approximates as provided by Australia Post we cannot guarantee these delivery times.
Our Returns Policy forms part of, and must be read in conjunction with, our Terms and Conditions. We reserve the right to change this Returns Policy at any time. It is important that you check your order or items upon receipt and always before use. If any errors occur or issues arise, then these need to be reported to us immediately so that we can investigate. Our Returns Policy does not affect your statutory rights.
NO REFUND FOR ITEMS ON SALE
All sales items or discounted items are final unless an item is proven to be damaged or faulty.
DAMAGED OR FAULTY PRODUCTS
We make every effort to provide the full details and accurate images for all our products
We take care to pack your products carefully so that they won’t get damaged in transit. If, for whatever reason, they arrive damaged or faulty, we ask that you let us know within 7 days of receiving them in the mail.
We will arrange for the damaged or faulty product to be returned to us and you can let us know whether you would like us to either:
- send a replacement to you; or
- provide you with a refund.
Please see details below on how to organise a return.
CHANGE OF MIND
We do not refund for change of mind so please select carefully.
HOW TO RETURN PRODUCTS
To return a wrong, faulty or damaged product, please follow the simple steps below:
- To let us know the issue and that you would like to arrange a product return. We will advise the best address for you to send the products to. Contact us via firstname.lastname@example.org or https://threadedvillage.com.au/contact/.
- Pack and seal the item/s in their original shipping package and post them back to us.
- We will organise a refund or replacement depending on the option you have selected. Please allow for up to 14 days to process a refund. Note that replacement delivery timeframes are subject to stock availability.
We recommend that you return the product via Registered post. Threaded Village will not be responsible for parcels lost or damaged in transit if you choose not to return by Registered post.
WILL YOU REFUND MY POSTAGE COSTS TO RETURN AN ITEM?
We are more than happy to refund postage costs to return an item where the return is required due to our error for example:
- If the item is damaged or faulty; or
- If we sent you the wrong item